The online store www.sen-shop.com is managed by the company Mind trade, d.o.o., Trzaska cesta 42, SI-1000 Ljubljana, EU. The general conditions of use of the online store are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2).
Please read the general terms and conditions of the online store carefully, as they are binding to you from the moment you enter our online store. It is considered that with each transaction made through our online store, you are familiar with the entire content of the general terms and conditions and have agreed to the offered general terms and conditions without restrictions.
You can use the services of the online store when you register as a user, or decide to make a quick purchase without registering. When you register in the system, you get a username that is the same as your e-mail address and password. The username and password of the user are unambiguously determined and linked to the entered data. By registering or making a quick purchase, a visitor over the age of 16 becomes a user and acquires the right to purchase. The sen-shop store reserves the right to make any changes to the general terms and conditions without special notice. The changes are valid from the moment of publication and are binding for the user.
The online store is open every day, 24 hours a day. Due to various technical reasons, business through an online store or even access to a store is sometimes not possible. Therefore, the sen-shop store reserves the right to limit or completely stop the sale of some or even all products for a definite or indefinite period of time or to limit or completely stop access to the online store site for a definite or indefinite period. The sen-shop store does not take responsibility for non-functioning of the store due to ignorance of use, any consequences of misuse of the online store, non-functioning of the service due to network failure, power outage or other technical disturbances that could temporarily, or for a long time, interfere with use.
1. PURCHASE PROCESS
To see what is available for purchase, simply browse the online product catalog. In the submenus (example: supplements) you have various filters available that allow you to get to the desired product as quickly as possible. The keyword search engine, located at the top right of the shopping cart, also allows you to easily search for products. When you find the product you want to order, click the “add to cart” icon. At the top right of the CART you can keep track of how many items you have in it. If you click on the CART button with, you will see a list of items you have in the cart, the total amount and other purchase steps.
PURCHASING PROCESS:
CART: you can see your selected products in the cart. Here you can also change the quantities or delete products by entering the desired number or scrolling with the + or – sign. You can remove the product from the cart by tapping the X icon. If you have a discount coupon, enter it in the “Coupon code” field and press the “Apply coupon” button. The cart is automatically updated after each change, or you can press the black “update cart” button yourself. To continue the purchase, press the “Proceed to checkout” button.
PAYMENT INFORMATION: If you are already registered and logged in to the website, your information will be displayed automatically. If you want to make a purchase without registration, enter your details and address in the required fields. The contents of your shopping cart and the amount of the entire purchase will be displayed on the right. Under the displayed contents of the cart, select the method of payment: by cash on delivery (not available in all countries), pay pal, proforma invoice, pcredit card and SEPA). Press the ‘Place order’ button to confirm your purchase.
YOUR ACCOUNT: Purchase will be confirmed, and your order number will be displayed. You will also receive all information about the order to your e-mail address.
2. PAYMENT OPTIONS
You can choose from following payment options:
CASH BY DELIVERY (not available in all countries): For cash on delivery, you will pay to the delivery service in cash.
CREDIT CARD: Payment is possible with Visa, Mastercard and American Express credit cards.
PAYPAL: You can pay with paypal balance or via paypal with credit card: Mastercard, Visa, Visa Electron, American Express. To pay by credit card, click on paypal and select “Create a Paypal account”. Enter the card number in the Card number field, enter the expiration date of your card in the Expires field, and enter the three numbers on the back of the credit card in the CSC field.
PROFORMA INVOICE: When choosing payment by proforma invoice, you will receive payment instructions in your email. You can pay through your bank online. Products will be shipped upon receipt of payment.
SEPA: Payment via direct bank debit. Enter your bank account number in the field.
KLARNA: We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.
3. PRICES
All prices in the online store are in euros and include VAT. All orders are subject to current prices. The price of the product is valid when you confirm the payment. The prices of the products can be changed without notice.
PROMOTIONAL CODES
You can also buy certain products discounted with promotional codes, which you will receive in various ways (on social networks, via SMS…). The promotional code brings various discounts and is limited in time. Codes and rules of use will be clearly defined. Code entry is enabled in the first step of the cart.
4. PRIVACY AND DATA PROTECTION
The sen-shop store is obligated to protect your privacy. All personal data of the user of the online store are confidential and will in no case be disclosed to unauthorized persons. Personal data is information that identifies you as an individual: your name, surname, e-mail, or ordinary address, etc. The sen-shop store does not collect your personal data, except when you allow it or agree to it, ie. when ordering products or when subscribing to our e-news. The sen-shop store will use your personal data for the fulfillment of concluded contracts or your orders, for technical reasons of administration on the website, to provide you with access to specific information or for general communication with you and for the purpose of direct marketing. You can visit most of the pages in our online store without having to disclose your personal information. Nevertheless, some information is obtained automatically by using cookies and web signals (“pixel tags”), standard tools in the web industry. The use of cookies and web beacons allows us to identify your IP address, the type of browser you are using, and your overall online activity. If you turn off cookies on your computer, you will not be able to make a purchase in the online store. Cookies are inconspicuous documents that are temporarily stored on your hard drive and allow our site to recognize your computer the next time you visit the website. The sen-shop store uses cookies only to collect information concerning the use of the website.
To purchase in our online store, we need your personal information (name, address, and email address). We will never send you emails that you have not signed up for. You can unsubscribe from our e-mails at any time at info@sen-shop.com. If your personal data changes, please inform us about the changes at the e-mail address info@sen-shop.com. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer. ”
5. ORDERING
ORDER CANCELLATION
An order for which it is established that it cannot be performed under the stated conditions and data available to the online store shall be rejected. The consumer cannot demand the fulfillment of such an order.
ORDER PROCESSING
The online store will start with the activities necessary for the execution of the accepted order immediately after its receipt.
STORING THE ORDER
Submitted electronic order or the concluded purchase contract is stored at the company’s headquarters. The consumer can follow all his orders on his profile.
WITHDRAWAL FROM THE ORDER
The buyer may, within 14 days of receiving the goods, notify the sen-shop.com in writing of the withdrawal. Notice of withdrawal may be given by the buyer in statement clearly stating that he is withdrawing from the contract.
The returned products must also be accompanied by an invoice for goods, personal data and a transaction invoice if the customer wishes to receive a refund on his bank account.
The returned products must be unused, undamaged and in the original packaging. If you start using the products and then change your mind, you will lose the right to withdraw from the contract.
The buyer must return the goods to the company within 14 days after a written message to the address: Mind trade, d.o.o., Trzaska cesta 42, SI-1000 Ljubljana, Europe.
The cost of sending the returned products must be paid (covered) by the buyer. The buyer has to return the products to the company immediately or no later than 14 days after notification of withdrawal from the contract. The sen-shop.com shall return the purchase price for returned products within 14 days of receiving the goods.
6. DELIVERY
Orders received on a working day by 12 noon, are prepared and usually shipped the same day (not valid during major promotions, as the number of orders can exceeds our capacity and these will be dispatched a day or two later). All orders received after 12 noon are prepared and shipped the next business day.
We send the goods via GLS. We do not ship goods on Saturdays, Sundays, and public holidays.
For items where delivery times will be longer than otherwise provided, the customer will be notified of the changed delivery time. The buyer covers the postage in case of purchase less than 50 €. The cost of delivery at the time of purchase is displayed in your cart and is recorded on the invoice that you receive together with the ordered products. For purchases over € 50, postage is FREE.
7. DISPUTE
All products are inspected and shipped undamaged before delivery. We will carefully pack your products in a delivery box so that they can reach you undamaged and in their original packaging.
QUANTITY DISPUTE
In the event that the products in the package do not correspond in quantity (the delivered quantity and the quantity stated on the delivery note do not match), the customer must notify the sen-shop store via info@sen-shop.com no later than 8 days after receipt. In the event of a justified complaint, the product will be sent to the customer immediately or no later than 8 days after receipt of the notification, or the proportional purchase price will be refunded.
WRONG GOODS RECEIVED
Inspect the received goods immediately. If the shipment contains the wrong goods, the buyer must notify the sen-shop no later than 8 days after receipt and attach a description of the problem. The sen-shop store will replace the product or, if this is not possible for objective reasons, returns the purchase price in no later than 8 days from the notification received.
PHYSICALLY DAMAGED PRODUCTS
Inspect the received goods immediately. If anything in the sent package is damaged or spilled, the customer must immediately or no later than 3 days after receipt of the damage notify the sen-shop store and attach a description of the problem. On the basis of an appropriate notice, the sen-shop store will replace the product or return the purchase price no later than in 8 days.
The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered. The consumer must describe the defect in more detail in the defect notice and allow the seller to inspect the item. The consumer may notify the seller of the defect in person, of which the seller must issue a certificate, or send it to the store where the item was purchased, or to the seller’s representative with whom he has concluded a contract. The seller is not liable for material defects in the goods that appear after two years have elapsed since the thing was delivered. A defect in things shall be deemed to have existed at the time of extradition if it occurs within six months of extradition. The consumer who has duly notified the seller of the defect has the right to require the seller to: rectify the defect in the goods or return part of the amount paid in proportion to the defect or replace the defective goods with new faultless goods or refund the amount paid. In any case, the consumer also has the right to demand compensation from the seller, and in particular reimbursement of costs of materials, spare parts, labor, transfer and transport of products arising from the fulfillment of obligations under the previous paragraph of this article. The consumer’s rights referred to in the first paragraph shall expire two years from the day on which he informed the seller of the material defect. If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company must comply with the consumer’s request under Articles 37c and 38 of this Act as soon as possible, but no later than within eight days. The business must respond in writing to the consumer’s request no later than eight days after receipt, if the existence of a defect in the goods or an irregularity in the service provided is disputed.
8. WARRANTY
For technical products – TANITA program, the warranty period is 36 or 60 months (depending on the item) from the day of receipt of the goods and is valid only together with the invoice. Send the defective goods to the seller’s address: MiND TRADE, d.o.o., Trzaska cesta 42, SI-Ljubljana, EU. The period for resolving the complaint is 45 days.
Analyzers for personal use are not intended for professional use. Professional use is the use in fitness centers, weight loss schools, etc. The warranty does not apply to misuse.
9. SAFETY
Shopping and paying through the online store is secure.
All money transactions made in the online store are protected by the Secure Sockets Layer (SSL) protocol and the secure data encryption protocol.
All data you provide to us is encrypted using SSL data encryption technology. This advanced data encryption process makes it impossible for personal data to be intercepted. Personal data is transferred in encrypted form from your computer to the bank’s authorization server and is not stored on the provider’s server. To check if your browser is in safe mode during payment, look for the lock icon in the bottom corner or at the end of the address bar in your browser.
10. INTELLECTUAL PROPERTY
All rights reserved. All text, images, graphics, sound files, animations, videos and their derivatives on this site are subject to copyright and other intellectual property protection. These items may not be copied for commercial use or distribution, nor may they be modified or republished on other websites. This website may also contain images for which the provider has acquired the right to use, but are protected by third party copyright.
Under no circumstances will the provider be responsible for any links that are not part of this website or any other websites that are or are not linked to this website. The provider disclaims all responsibility for the correctness of any information available on these linked sites and any products or services available on these websites.
11. BENEFITS FOR MEMBERSHIP IN OUR STORE
By registering in our store, your shopping experience will be better, and you will receive the benefits we offer. If you are subscribed to the e-news, you will find out about the news and our special offer in time.
12. OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the legal norms of sen-shop store, it does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
Sen-shop store, which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
13. COMPANY INFORMATION
mail: info@sen-shop.com
phone: +3861 242 84 70
Mind trade d.o.o., Trzaska cesta 42, SI-1000 Ljubljana, Europe
IBAN SI56 3000 0001 2508 574, SWIFT BIC code: SABRSI2X
Registration number: 1244949000, VAT ID: SI 24265187
On 6 March 1998, the company was entered in the court register at the District Court in Ljubljana. Insert number: 1/30297/00
